If your product is still in a new and unused condition, it qualifies for return. Just send it back to us with no questions asked. Return shipping varies by product. For specific instructions on how to process your return you can use our contact form, email us at support@balancebikes4kids.com or call toll-free at 1-888-264-9199.
International Customers: The cost of return shipping is the responsibility of the customer and can be quite expensive when shipping internationally. No refund can be processed until the merchandise has been received.
Important Information about Returns:
An open box does not disqualify a product from return. It’s okay to open the box to verify the color, model, size or fit of a product. However, any signs of use, wear or missing items will disqualify an item for return.
All items including the warranty card, manual, small parts and original inner packaging must be included in the return and in their original condition.
We recommend that you assemble and test the bike indoors for fit to ensure the product remains in good condition before you take it out for a spin. Once it hits the pavement, the bike is no longer considered new.
Return shipping costs are the responsibility of the purchaser.
